I’m experiencing technical issues with a Supplier punch-out website. What should I do?

When you access a punch-out catalogue from uSOURCE, you are brought to a supplier’s website in a new browser window, with their product offerings and pricing.

Sometimes updates to the supplier’s website conflict with the cookies stored in your browser cache, preventing the page from loading properly. Or your browser’s settings won’t allow pop-ups or certain types of cookies.

If a supplier’s punch-out catalogue isn’t loading properly:

1. Log out of uSOURCE.
2. Clear your browser’s cache.
3. Open a new browser window, and make sure pop-ups are not blocked.
4. For Chrome or Firefox users, check your privacy settings.

   	Clear cache	Allow pop-ups	Check privacy settings
   Chrome
   Firefox
   Safari
   Edge

5. Log back into uSOURCE, and try accessing the supplier’s punch-out catalogue.

If you still are experiencing difficulties, contact the uSOURCE Help Desk with screenshots and a short description of the issue (including time and date).

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Last Updated:  January 27, 2025